My main complaint is with BYU Parking. It took me over a year to figure out BYU's policy on where students with disabilities can park, because only until about a year ago was the information clearly displayed on the website. For over a year, I was never sure where I could park, even though I have a handicapped placard. Now I know that I can park in any parking lot, in any slot (excluding those reserved for service vehicles, deans, or specific placard numbers) as long as I have my placard up.
Grace Lester
I assumed that they were just processing the paperwork, but when I reached out to them several more times, they admitted that they had just forgotten about me. And all that time I had gone without services. Since my hearing loss is only moderate, I was still perfectly able to be successful in my classes, but it was such a great help when I was able to start having transcribers join me in my classes.
Heidi Jenson
I wish that there was a place I could go on campus. There's nowhere to go to say I think I've been treated unfairly with my landlords. Because they haven’t technically kicked me out or said I cannot have a service dog, I can’t raise my concerns because they have the upper-hand. I also don't want to raise my concerns because I do not want to be evicted from my apartment on account of whatever they say I did wrong. At the same time, I feel this strong sense of injustice.
Anonymous
One of the major problems with the University Accessibility Center is that the process for getting accommodations is not well-known. Many people don’t know that it exists, or they don’t know where it is. When they go, there is no clear criteria for what accommodations you can get for which disabilities. Additionally, to many students it appears as if the UAC is trying to not give accommodations, or trying to make it difficult for students who have obvious disabilities to receive them.
Kate Rees Evans
I am honestly curious about what other accommodations could have been made had the University had the same structures in place then as they do now. But, I will say that my experience went much better than it could have gone, and I was able to return to full coursework in January of '97 without difficulty. I am grateful for the medical professionals and the professors (and the administrative professionals) I worked with during that semester that allowed me to have the 'leave of absence' I needed for my health without too much of an issue.
Kendra Muller
She was kind and explained that they had received previous reports of this employee being a problem, but the UAC had no jurisdiction over the testing center accessibility rooms. She could not do anything because she did not hire the employees at the Testing Center. I felt confused that the UAC sends its clients to the accessible testing rooms in the Testing Center, but has no say in screening the employees there. It is concerning that disabled students must rely on employees who appear biased against us and who treat us with contempt. I should never be subject verbal harassment because of my accommodations, especially after they have already been granted.
Lauren Bairett
I've noticed that many (many) elevator and access buttons are behind trash cans. Find me the logic in that. This is in Heritage especially, a technically accessible building complex.
Sometimes access buttons are broken for long periods of time. (for instance, I haven’t been able to get in the front of the Tanner on my own for a couple of weeks).
Anonymous
When I became disabled, I felt I became worthless to both BYU and church. I have contributed so much to both. Feeling forgotten and cast aside has been the foundation of my faith crisis.
I was refused accommodations when I became wheelchair bound. Which, I know is absolutely illegal, but it’s hard to know which fights to choose.
Mandi Eatough
There is virtually no training for faculty members about accommodations and accessibility. Many of my good experiences with professors involved me doing that training myself and them being willing to learn from what I was saying. Many of my worst experiences with professors involved me being accused of asking for special treatment and denied accommodations. At the time I didn’t know enough about my rights to identify this for the discrimination that it was, and even if I had the power dynamic in confronting a faculty member for that is impossible to grapple with.
Megan McLaws
I asked them, “What can I do from here?” They said, there wasn’t anything I could do. As getting copies and doctors notes are a long process, I asked them if I could get them and bring them back later in the semester. They replied that it would probably be too late by then. They only let me to talk with a secretary while all this was happening, I never got referred to anyone else. As a freshman, I didn’t know what to do or how to advocate for myself, and so I just took their authority to be correct.
Nica Bastidas
To be honest, I didn’t think I fit under the requirements to receive any accommodations. So i didn’t ask for any specific resources… I honestly thought the UAC was more for those who had a learning disability or just needed extra help from a peer because they can’t take notes or something. I really don’t know. But for some reason I didn’t feel like my case fit the criteria because I was still able to get all my work in on time on my own.
Stephanie Quispe
The most difficult part about this journey is feeling accepted by others. I once heard a professor in my major say, "I don't even get why students need these accommodations. Back in my day we just sucked it up." That really made me feel small and I just kinda brushed it off. I have also had professors look at me like I'm lying or making up my sickness - whether that be emotional or physical.
Scott Miller
I did notice that my map of the campus became very different and I became accustomed to remembering where the elevators were instead of stairs. Whenever an elevator would be broken I would have to go out of my way to find another one that would get me to my destination
I believe I was very lucky that I was extra motivated at the start of the semester so I got ahead of all my classes so when I needed to take 2+ weeks off to recover from surgery instead of having to withdraw from classes
Tiffany Gibbons
Most people don’t know I have this hidden disability, and though I make it work, plenty of things slip through the cracks and can be really hard to recover from… I feel like I am unable to take care of my mental health needs without seriously harming my academic record, and as a student fully supporting myself financially, scholarships are pretty important. I wish there were better ways to communicate such things with teachers, that don’t take months to years of medical documentation and jumping through hoops.