The absolute worst time to be handicapped on campus is during the winter!! I can’t count the amount of times I’ve slipped and fallen on ice while walking to class. In addition, I often slip when I walk into buildings where there’s no mat or anything and the floors get wet from students walking around with wet shoes. Sometimes on especially snowy days, I can’t get to campus at all and I’m forced to miss class.

I feel like with admissions, there are certain requirements for how many people in each demographic the school has to accept, but they don’t have similar requirements for the accommodations that are made for those students after they are accepted. It’s almost like a false promise in some ways. If you’re going to accept this many students with a disability into your school, you need to be able to accommodate them.

Occasionally there would be semesters that were so bad health-wise that after a while, it just got so embarrassing to email to professor that I just stopped. I felt so ashamed. And then even when I did feel good, sometimes I couldn’t get myself to go because it had been so long since I’d been to class. I was ashamed and embarrassed and afraid. My accommodations letter stated that the professor needed to be lenient with absences and that the student and teacher needed to decide on a specific number of absences that would be appropriate. However, when you have a disease that makes you so sick you are bound to your bed for hours, and sometimes days, you just can’t pre-determine how many days that semester, for that specific class you’re going to be healthy. That’s just not how it works.

I have been able to go to many campuses across the country and I have to say BYU is probably one of the least accessible campuses I have been on. It is also the one that I have been on the most so I have more time to notice things that would be helpful if available.

My daughter, Kendra Muller, and I had a very difficult time working with the BYU Accessibility Center. We were surprised in the lack of willingness to work with us to give accommodations for her. We went to several other state universities and were given much more personal attention and willingness to work with us on different needs for her accessibility. This was ironic considering the fact that BYU’s mission centers around Christlike love and service

One form of help I asked for was from the University Accessibility Center. I requested a notetaker for my classes, as I was unable to type or hold a pencil. I explained that I needed the help starting ASAP but would only need it for six weeks while my wrists healed. I was under the impression that they would be fully able to meet this need.

BYU also does not have enough handicapped parking. When I had a torn ACL and when my friend was in a wheelchair, we learned that we had to be at campus bright and early if we wanted to get a handicapped spot. There simply are not enough spots to accommodate the students that need them. While a handicapped pass at BYU qualifies students to park in any parking spot, parking on the far end of a parking lot is completely disheartening when you know you have 8 minutes to make it to class, and a whole lot of ice and snow to crutch over.

I originally didn’t know that there were accommodations for people with mental illness until my friend at BYU-I suggested it, because she got some for ADHD. I made an appointment, but it took me weeks to get in. By the time I got in my mental health was a wreck. I came in crying and hyperventilating with doctors’ notes and he still tried to push me into having less accommodations. I was at a breaking point, and I finally got the accommodations that I so desperately needed.

The stairs are also something I never want to deal with again. I am grateful I have the ability to walk up the stairs, but during days of fatigue, aches and pain, and general brain fog attributed to the fibromyalgia condition, stairs and inclines were just the daily torture. The hills were sometimes worse than stairs. I remember trying so hard to rush to my classes, and being in just a lot of pain. And the pain wouldn’t go away right away.

I applied for an emotional support cat fairly early last semester, in about September. I was able to get a doctor's note very quickly and submit my request, and within about 2 weeks it was approved by the campus disability office. However, I still needed to get permission from housing, and that is where the problems came.

Then I got to the point where I could drive but I still couldn't walk very well and so if I had classes in the JKB I could park in the parking lot right next to it but if I had my classes and in the Joseph Smith building I'd have to walk all the way across campus, and that was really hard.

I am a student athlete at BYU and I spent 10 weeks on crutches last year. I ultimately stopped going to class for the rest of the semester because of the amount of anxiety it gave me to go up those stairs.

A door closed on me too fast and it broke my foot when I was going through in my powerchair.

This meeting I asked if I could receive any testing accommodations as I had recently had a panic attack in the Testing Center. This meeting was not as productive. When attendance was brought up again she said something to the effect of "I don't know exactly how this works but from what I can understand you can get yourself up if you try so keep trying" in response to continuing my attendance accommodations.

Probably the most frustrating thing about trying to go to BYU as a disabled student is how hard it is to feel normal. Laws and ramps and elevators are great and all, but if the professors aren’t willing to help, it can be so difficult. I’m here at BYU because I want to learn, because I want to be a good student. But I can’t do my best because things happen.

My main complaint is with BYU Parking. It took me over a year to figure out BYU's policy on where students with disabilities can park, because only until about a year ago was the information clearly displayed on the website. For over a year, I was never sure where I could park, even though I have a handicapped placard. Now I know that I can park in any parking lot, in any slot (excluding those reserved for service vehicles, deans, or specific placard numbers) as long as I have my placard up.

I assumed that they were just processing the paperwork, but when I reached out to them several more times, they admitted that they had just forgotten about me. And all that time I had gone without services. Since my hearing loss is only moderate, I was still perfectly able to be successful in my classes, but it was such a great help when I was able to start having transcribers join me in my classes.

Though I was only in a wheelchair for a few months, I truly came to understand what it meant for BYU students to “go forth to serve.” There definitely needs to be some improvement to the accessibility of BYU campus, but as long as the students and faculty continue to show love, all will feel welcome.

I wish that there was a place I could go on campus. There's nowhere to go to say I think I've been treated unfairly with my landlords. Because they haven’t technically kicked me out or said I cannot have a service dog, I can’t raise my concerns because they have the upper-hand. I also don't want to raise my concerns because I do not want to be evicted from my apartment on account of whatever they say I did wrong. At the same time, I feel this strong sense of injustice.

The students need to do better though. The sentiment of ‘Enter to learn, go forth to serve’ fosters a spirit of generosity and service. However, that service doesn’t always need to be lofty. Sometimes, it is simply looking around you to see who needs help.

I found myself taking twice as long as typical when traveling from the TMCB to the JKB. I had to walk on sleet every day. Fortunately, the sleet would melt relatively quickly as it became later in the day, but that doesn’t mean it’s an acceptable or safe condition for me to adapt to. At 9am there is a rush of kids heading south on campus and that gives me and the others heading toward the JKB a significantly smaller piece of the sidewalk. I should not have to worry about being knocked over, slipping, or being pushed off the sidewalk.

One of the major problems with the University Accessibility Center is that the process for getting accommodations is not well-known. Many people don’t know that it exists, or they don’t know where it is. When they go, there is no clear criteria for what accommodations you can get for which disabilities. Additionally, to many students it appears as if the UAC is trying to not give accommodations, or trying to make it difficult for students who have obvious disabilities to receive them.

A lot of buildings–especially the older ones–only have one elevator. So if it breaks down you are out of luck. This has only happened to me once, but I thought I would mention it just to acknowledge that the problem exists and it would be cool if BYU tries to make sure this isn’t an issue for the new buildings.

I’m not taking any classes right now so I haven’t been on campus for a little while, but I do know that I don’t love most of the bathrooms. I can only use some, I go to the JSB, WILK, and they took a door off a bathroom in the Tanner so that one is nice. I have found a few that work for me so sometimes I will go to different buildings to use the restroom. It didn’t ruin my life while I was there but, it did mean that I had to plan out my day.

I am honestly curious about what other accommodations could have been made had the University had the same structures in place then as they do now. But, I will say that my experience went much better than it could have gone, and I was able to return to full coursework in January of '97 without difficulty. I am grateful for the medical professionals and the professors (and the administrative professionals) I worked with during that semester that allowed me to have the 'leave of absence' I needed for my health without too much of an issue.

She was kind and explained that they had received previous reports of this employee being a problem, but the UAC had no jurisdiction over the testing center accessibility rooms. She could not do anything because she did not hire the employees at the Testing Center. I felt confused that the UAC sends its clients to the accessible testing rooms in the Testing Center, but has no say in screening the employees there. It is concerning that disabled students must rely on employees who appear biased against us and who treat us with contempt. I should never be subject verbal harassment because of my accommodations, especially after they have already been granted.

I felt like for the most part, it was easy for me to get around thanks to BYU.  One of my struggles would be the buttons for sure. I ran into the problem of them not working or having things in front of them so I could not get to them. I think for the most part the snow was pretty cleared, but I did felt like there were days I had problems with getting around with the snow.

It was difficult for my sister to come back to BYU as a newly disabled person. It’s a big campus, and she was pretty weak. Most professors understood that it was difficult to attend class and allowed her to participate via Skype when necessary. She didn’t have many friends—by the time she got back to BYU most of her friends had graduated. I was disappointed in her ward for not reaching out or trying to fellowship her. She had some interactions with the BYU accessibility center, but I don’t remember any big adjustments after meeting with them.

The RB stairs!! How does anyone hurt or disabled navigate those? I hurt my back snowboarding before one of my semesters there and was trying to use crutches to get around. It was SO hard to get where I needed to go on time! I was trying to rush to my class at the RB and got to the top of the stairs and sighed thinking about having to get down them (I knew I would be late to my class too!).

I do know that when I was in school, the disability center closed before classes would end for the day. So I would walk my blind friend to his last class and to the bus stop after, so he wouldn't have to count his steps, and risk getting on the wrong bus. It took him a full hour to walk the 15 minute walk without assistance. There were classes that he couldn't take because the center wasn't open late enough and those courses were only at night.

I was so impressed when my online program made sure all students were aware that they could still ask for accommodations for such things if needed. I attended both BYU and BYU-I and never once heard a professor mention to students that such resources were available.

The biggest challenge in being in a wheelchair/crutches/a cane was how long it took to get around campus. I don't know if the school can change this, but it's worth mentioning how those with impaired movements need to expend an extra amount of energy getting around campus. On the other hand, I found this aspect of University life enjoyable even though I was impaired. One plus to BYU is that unlike most campuses, most of the buildings with classes are fairly close together. Benches and places in between building to sit made things easier on me. I'm so grateful for that.

Based on the response you got back from BYU, I'd say their accessibility office culture is not very proactive. Sounds like they are more worried about liability, and so do the bare minimum to avoid a lawsuit.

They need to hear about that reason and see the bigger picture. Making us have to go across campus to access meetings or classes is not ok if it can be avoided.

In addition the lack of parking makes it very difficult for me to make it to classes. They continuously build new things and take away more parking access. It’s frustrating

I wish that more students knew about the process for getting accommodations, and that there wasn’t such a stigma about asking for accommodations. It would also be nice if the website had more specific examples from REAL STUDENTS (they don’t have to say their names) about how the UAC has helped them.

BYU has been a lovely place to learn and meet people, however BYU and Utah in general is a very hard place to live when you have a serious disability. I don't believe that any of this is malicious, but I do believe we can make it better. 

Between these two elevators, however, there is another elevator for faculty members which only gives access to students on a certain floors or card access is required in order to use it. During this time, I thought that it would be nice if disabled students can have access to this elevator, since there is less traffic than other two elevators.